Troubleshooting

Quick fixes for the most common questions about Mass Unfollow for X.

The extension button does nothing. What should I do?

Make sure you're on x.com (not twitter.com) and on your Following list. Refresh the page, then reopen the extension popup. If needed, disable and re-enable the extension.

I'm stuck on a loading state after payment.

Wait up to 30 seconds while the license is issued, then refresh the success page. If it still fails, log in to your dashboard and check your license key there.

The extension says my daily limit is reached.

Free plans are limited to 100 unfollows per day. Upgrade to Monthly or Yearly to remove the daily limit, or wait until the next day to continue.

Advanced filters aren't available.

Advanced filters require a paid plan. Visit your dashboard and upgrade to Monthly or Yearly, then re-open the extension.

Still stuck?

Email us and include your license key, browser version, and a quick description of the issue.

Contact Support